Refund Policy

Last Updated: December 4, 2024

At Antifragile Family, we are committed to delivering high-quality digital products and services to support your family’s growth and success. We want you to feel confident in your purchase, which is why we offer a 30-day money-back guarantee on all eligible digital products sold directly on our website.

Refund Eligibility

To request a refund, please ensure the following conditions are met:

1) 30-Day Refund Window: Your refund request must be submitted within 30 days of the purchase date.

2) Proper Use: The product must not have been shared, distributed, or resold to third parties.

3) Genuine Effort: Refunds will not be issued for products if you have not made a genuine attempt to use the product or its resources as intended.

Digital Products Only: This refund policy applies exclusively to digital products purchased directly from Antifragile Family on our website. It does not apply to coaching services, live events, third-party products, or purchases made through affiliates.

How to Request a Refund

To initiate a refund request, follow these steps:

Email Our Support Team:

1. Send an email to [email protected] with the subject line "Refund Request."

2. Include Order Details: Provide your order number, the email address used during the purchase, and the reason for the refund request.

3. Reason for Refund: While not mandatory, constructive feedback on why the product did not meet your expectations is highly appreciated.

Our team will review your request and respond within 2 business days. Approved refunds will be processed within 5-7 business days, and the funds will be credited to the original payment method used for the purchase.

Non-Refundable Products and Services

Certain items and services are not eligible for refunds. These include:

- Coaching Services: Coaching sessions, memberships, or live programs are non-refundable once the service begins.

-Downloaded Products: Refunds are not issued for products that have been fully downloaded or extensively used unless fit the criteria of proper use and genuine effort included above.

- Third-Party Purchases: Purchases made through affiliate links or third-party websites are subject to the refund policy of the respective seller.

-Trial Subscriptions: Trial subscriptions for any membership or service cannot be refunded.

Exchanges

We do not offer exchanges for digital products. If you are unsatisfied with a product and meet the refund eligibility requirements, you may request a refund within 30 days and purchase a new product.

Technical Issues

If you experience technical issues while accessing or using our products:

Contact Support First: Before requesting a refund, please contact our customer support team at [email protected].

Resolution Effort: We will work diligently to resolve any technical difficulties and ensure you can access the product as intended. If the issue cannot be resolved, we will provide a refund within the eligibility window.

Refund Abuse Policy

We are committed to ensuring fairness for all customers. As such:

-Refund requests made for the sole purpose of exploiting our guarantee will be denied.

-Multiple refund requests from the same customer for different products may result in a review and limitation of future purchases.

We reserve the right to refuse refunds if there is evidence of fraud, abuse, or violation of our Terms & Conditions.

Refund Processing Details

Refund Method: Refunds will be credited to the original payment method used at the time of purchase.

Processing Time: Once approved, refunds are processed within 5-7 business days.

Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

Policy Changes

We reserve the right to modify or update this Refund Policy at any time, at our sole discretion. Any changes will be reflected on this page with the updated “Last Updated” date at the top. Continued use of our website or purchases following any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about our Refund Policy, please reach out to our customer support team:

Email: [email protected]